Our Products

Let’s create a toolkit tailored to your business objectives and roadmap

Messaging Platform

Consumers invest and stay loyal to organizations that demonstrate a commitment to leveraging the latest technology in order to offer connected, customer-focused experiences

Overview of features:

  • Messaging Solutions (SMS, WhatsApp, Facebook, Google Business, Apple Business)
  • Web and App Channels
  • Voice Channels
  • All supported thru a single Agent Interface
  • Cloud-side Customer Profiles for Persistence of Context
  • Secure communication and data encryption

Contextual Engagement

Relevant and effective use of technology, infrastructure and operational investments are key to realizing benefits and driving attractive customers experiences

Overview of features:

  • Population Segmentation and Prioritization
  • Behavioural Tracking
  • Dynamic Solution Offering
  • Proactive Intervention and Engagement
  • Bespoke and Personalized Engagement
  • Context-based Routing

Modular Microservices

Solutions that are flexible and allow organizations to scale at their own pace, ensures that every investment decision in technology and infrastructure can be done so strategically and completely aligned to business requirements without unnecessary wastage

Overview of features:

  • Technology Agnostic. Services that can be plugged into an existing ecosystem, individually.
  • Enables an agile approach by allowing for bespoke order of development thru prioritizing readiness (vs set required order), that can result in faster iterations and quicker releases
  • Isolation of faults which are easier to identify, less likely to impact the entire solution, and can be quickly fixed independently
  • Scalability, in a way that allows for organisations to stretch their budgets via putting their investments exactly where it drives the greatest benefit and be in better control of their solution roadmap

Expert Support Services

Partner with our subject matter experts across the globe to design and deliver consumer-focused contact channels, while having access to aftercare support to ensure you are getting the most out of your solutions.

  • Maintenance: Software updates, bug fixes, and technical support
  • Optimization: Performance tuning, security assessments, and data analytics
  • Scaling: New features, integrations with 3rd party platforms, and custom development
  • Expansion: Consultation on load balancing, cloud migration, and disaster recovery

Sonata Lab: The Coming Soon

Our vision is to be the leading force in shaping the future of consumer engagement. We envision a world where every interaction between businesses and consumers is seamless, personalized, and mutually beneficial. Through relentless innovation and a commitment to excellence, we aim to set new standards for communication, fostering trust and loyalty between brands and their customers.

Core objectives:

  • AI-Powered Customer Engagement and Technical Development, harnessing the latest advancements in artificial intelligence to improve personalisation and speed to delivery
  • Omni-Channel Communication to seamlessly connect with customers across multiple channels while retaining context
  • Data-Driven Insights leveraging data analytics and machine learning algorithms to gain quicker and consistent actionable insights into customer behavior and trends toand trends
  • Scalable and Flexible Solutions built on our modular and customizable platform in order to adapt to the unique needs of businesses
  • Collaborative Partnership: We believe in forging strong partnerships with our clients, working closely together to co-create solutions that drive mutual success and create value for both businesses and consumers.

 

What’s currently cooking in the lab?

Commished: A versatile platform enabling salespeople of diverse expertise levels to independently discover, combine, and promote products and services without exclusive ties to any single company.

Catering to businesses of all sizes, it facilitates connections with commission-based sales professionals, fostering substantial scalability.

Sellers benefit from a secure environment safeguarding their interests against unfair practices, while businesses retain control over their brand identity and the individuals marketing their offerings.

Flowbuilder: UI generation tool that simplifies the process of creating applications that collect and display data. It streamlines the operation of producing simple or complicated data flows to fit seamlessly within other interfaces, allowing parent applications to digest data collected during user interactions.

Data Mesh: Addresses challenges inherent to diverse vendor landscapes, with an intuitive, configuration-led approach to fostering seamless and interconnected collaboration of different platform services, directed under a central entry point defining the rules of engagement.

To learn more about our pipeline or to collaborate on the next market-leading innovation, contact us here

Pay as you Grow

At Sonata, we specialize in delivering advanced chat capabilities and precise targeting to help you achieve your business goals. We are excited to offer a Pay-as-you-Grow (PAYG) model, ensuring you pay based on the results we deliver.

Understanding PAYG:

  • PAYG is a pricing strategy where you pay based on the performance and results achieved rather than a flat rate or subscription fee. Objectives are defined and performance metrics would be closely tied to the effectiveness and outcomes of the chat interactions and targeting features your organisation uses.

Growth That Matters:

  • Our PAYG model offers various options to suit your needs:
    • Per Lead/Sale: Pay a fee for each lead or sale generated through our platform.
    • Performance Tiers: Different pricing tiers based on the level of performance achieved.
    • Bonus Incentives: Receive bonuses for exceeding performance targets, such as high customer satisfaction scores.
    • Revenue Share: A percentage of revenue generated from leads or sales attributed to our platform.

Benefits:

  • Cost-Effectiveness: You only pay for actual results, reducing your financial risk.
  • Alignment of Interests: Our incentives are directly aligned with your success, fostering a collaborative relationship.
  • Scalability: You can scale your usage of our platform without worrying about compromising within tight budgets.

Increase Satisfaction

Craft satisfaction on your customers' terms. Empower your audience to connect with you on their preferred channels. We redefine satisfaction by blending convenience, choice, and operational efficiency, ensuring every engagement is valuable.

Personalized

Unlock the power of personalization. Tailor every engagement to individual preferences, ensuring a bespoke journey that resonates with each user, fostering meaningful connections and loyalty.

Scalability and Flex

Adapt with ease, thrive with choice. Our digital engagement platform's modular design empowers you to customize and scale functionalities seamlessly. Mix and match components to fit your unique needs, ensuring a tailored solution that evolves in step with your business ambitions.

Ready to orchestrate your own symphony?

Let’s chart the course to success together.